1. A few definitions
Account: You set up an Account in order to use our Services.
Non-Identifying Information: All information other than Personal Information that Hightail users provide or that we collect.
Personal Information: Information about Hightail’s users that can be used to contact or identify them.
Services: All services, software and information provided by Hightail, including all Hightail online services and the Hightail website (www.hightail.com), as well as our mobile and client apps.
User Files: The digital files that you and others may create, upload, download, store, or send using our Services.
We/Our/Us/Hightail: Refers to Hightail, Inc. (formerly YouSendIt, Inc.) and/or affiliates thereof.
You/Your: Refers to you, or the company or entity you represent.
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Explanation of some terms that we’ll use a lot.
Hightail has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.
The TRUSTe program covers only information that is collected through www.hightail.com, hightail.zendesk.com, spaces.hightail.com and our mobile applications and does not cover information that may be collected through downloadable software.
Hightail’s privacy practices described in this Statement comply with the APEC Cross Border Privacy Rules System and has received TRUSTe’s APEC Privacy Certification seal. For more information on APEC Cross Border Privacy Rules System, please visit
Hightail also complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Hightail has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
To learn more about the Safe Harbor program, and to view Hightail’s certification, please visit http://www.export.gov/safeharbor/.
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We have global privacy certifications, including TRUSTe and Safe Harbor.
3. Information collected by Hightail
Information helps us improve our services.
Information provided by you
When you register to use our Services, we ask for Personal Information. Personal Information may include, but is not limited to, name, phone number, credit card or other billing information, email address and postal addresses. All other information that you provide or that we collect is Non-Identifying Information.
We do not treat the names of User Files and Folders as Personal Information, so we recommend that you do not include any confidential or Personal Information in the names of User Files or Folders.
Identity theft and the practice currently known as "phishing" are of great concern to Hightail. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
You provide us with information when you use our Services. We will never ask you for your credit card details or password in an unsolicited email.
When you use our Services, either online or using our client apps, whether as a registered Account holder or a non-registered user just browsing, we automatically receive and record information about this use either directly or through third party tracking utility providers.
This may include information such as your computer’s or device’s IP address or ID, your browser type, operating system version, language settings, which locally installed Hightail applications you use (if any) and how you use them, the web page you were visiting immediately prior to visiting our website, pages of our website that you visited, the time spent on those pages, information you searched for on our website, access times and dates, and other statistics.
We do not ask you for, access or track any location based information from your device. If we wish to do so in the future to enhance our Services, we will specifically ask your permission.
We record information as you browse our website or apps. We do not collect location information.
As a Hightail Account holder, you may send a User File to, or share a User File with, recipients identified by valid email addresses that you provide. Hightail forwards or sends email or other notifications to those recipients. These email addresses and notifications may be stored by Hightail for your future use and as part of transaction information we keep relating to User Files.
When you use Hightail mobile apps or other client software, we may access your local device contacts or other web-based contacts you permit us to access for the sole purpose of allowing you to select recipients to whom you wish to send or share a User File.
If you have been added to a user’s Hightail address book and no longer wish to have your information used you may contact us at firstname.lastname@example.org.
When you share files, we send your recipients an email. That’s all we use their contact information for. Our apps will access your device’s address book to make it easier for you to add recipients.
User postings and testimonials on our website
Hightail users can post comments or messages to the Hightail website, such as on our blog and community forum, which may be available to the public. We recommend that you guard your anonymity and sensitive information and we encourage you to think carefully about what information about yourself you disclose in your comments or messages. To request removal of such comments and message, contact Customer Support at email@example.com. In some cases, we may not be able to remove them, in which case we will let you know we are unable to do so.
We post Hightail user testimonials on our website, which may contain Personal Information such as the user’s name. We obtain user consent prior to posting of any such testimonial. If you wish to request the removal of your testimonial you may contact us at firstname.lastname@example.org.
If you choose to post to our blog or forum, remember that it’s a public space.
We will ask your permission before using your name or testimonial in our promotional material.
Cookies and other technologies
A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. Web beacons and pixel tags are electronic images, often a single pixel, that are ordinarily not visible to users and may be associated with cookies on a user’s hard drive. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting cookies from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of our website or all the functionality of our other Services.
Mobile and desktop app
When you download and use Hightail mobile apps, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). Hightail mobile apps and other software you install on your devices store registration and session information in encrypted files locally on the device where the application is installed. This behavior is similar to cookies but is specific to the device. To remove these data files, you can uninstall the application.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may sendrecord information such as how often you push notifications from time-to-time in order to update you about anyuse the application, the events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device oroccur within the application level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system, aggregated usage, performance data, and user identificationfrom where the application was downloaded. We do not link the information. you submit within the mobile application.
If you use our mobile or desktop apps, we may send you occasional push notifications about updates or promotions.
You can log in to our site using sign-in services such as Facebook Connect or other OpenID providers. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
You can import contacts from services like Gmail and Yahoo Mail also using OpenID social connectors. Your imported contact lists will only be used to make future communications to those individuals more convenient.
If you log in to Hightail using Open ID social connectors, you can permit us to use certain personal information in order to improve your experience.
Our policy toward children
Our Services are not aimed at people under 18 and we do not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
Information collected by third parties
Our Services include features such as links to other websites, login via Facebook Connect, the Facebook Like button, or other features hosted by third parties. These features may collect information from you and/or may set a cookie to enable the feature to function properly.
Social media widgets
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Anything to do with third parties like Facebook is covered by the third parties’ privacy policies. And just because someone advertises with us, it doesn’t mean we endorse them.
4. How we use and share Personal Information
We use Personal Information mainly to provide the Services, verify and administer your Account, complete your transactions, and deliver Services to you according to your preferences or restrictions. Other than as described in this section, Hightail does not rent or share information about you with third parties.
We may combine Personal Information with Non-Identifying Information and aggregate it with information collected from other Hightail users to attempt to provide you with a better experience, to improve the quality and value of the Services and to analyze and understand how our Services are used.
We may disclose Non-Identifying Information to third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
Aside from using your information to provide our Services, we may use it for purposes, like analyzing and enhancing our Services. Sometimes, anonymous information is given to third parties.
Marketing and communications preferences
We also use your Personal Information to contact you with Hightail newsletters, marketing or promotional materials and other information that may be of interest to you.
If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or email us at firstname.lastname@example.org with an explicit request to have your information removed from our mailing list or login to your Hightail account and change your "user preferences" with respect to the receipt of communications from us.
We will comply with your request as soon as reasonably practical. We will continue to send you strictly service-related announcements on rare occasions when it is necessary to do so. If you do not wish to receive them, you have the option to deactivate your Account by contacting us at email@example.com.
We will send you newsletters, marketing and other material using your contact information. You can opt-out at any time.
We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf and to perform website-related services ("Service Providers"). The types of Service Providers we use include, without limitation, service providers that provide the following types of services: email delivery, credit card transactions, accounting, account verification, customer relationship management, marketing, webcasting, website maintenance, database management, web analytics and web and live chat hosting. Our Service Providers have access to your Personal Information only to perform these tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.
Certain third parties help us provide our Services and, if required, they will have limited access to your information.
Personal Information and Non-Identifying Information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
If you are located outside the United States, you should be aware that Hightail transfers Personal Information and Non-Identifying Information to the United States and processes it there. Your use of our Services represents your agreement to such transfer.
We store your personal information on computers in the United States, so only US privacy laws apply.
Compliance with laws and law enforcement
Hightail cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you and your User Files to government or law enforcement officials or private parties as we believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect the property and rights of Hightail or a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. Hightail employees or representatives may access, but not view the contents of, your User Files when acting on behalf of Hightail as described in this paragraph.
We will cooperate with legal authorities as we believe necessary or appropriate. Hightail employees will never view the contents of your User Files.
Hightail may sell, transfer, or otherwise share some or all of its business or assets, including your Personal Information and Non-Identifying Information in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
If Hightail is sold or otherwise changes its business status, we’ll notify you that we are transferring your information.
If you used an email address owned by your employer to create an individual Hightail Account and your employer adds you to an enterprise account your employer has with us, your email address and certain information concerning past and ongoing use of your individual account may become accessible to the administrator of that enterprise account. This includes:
- Text and subject of messages you have sent
- Name and content of the User Files you have sent
- Date and time messages were sent
- Email addresses of the recipients
- However, information with respect to User Files that have been deleted because they expired or were deleted by you will no longer be accessible to you or to the administrator of your employer’s account.
Basically, consider registering for Hightail with a personal email address if you intend using it for non-work matters.
Retention and deletion of your information
User Files will be stored on our systems according to the user preferences you set for the file, if any, or according to the default parameters as defined by the Services and Account plan you are using if no user preferences are set. Users may delete User Files from our servers via the website or Hightail mobile apps or other client software they may have installed. There may be some latency until the User File is actually deleted from our servers.
You may review, update, delete or correct the Personal Information in your Account registration profile ("Account Information") by logging into your account on our website and changing your user preferences.
Hightail may retain your Account Information and information about transactions relating to User Files as necessary to comply with our legal obligations or for legitimate business purposes, regardless of whether your account is still active.
If you wish to deactivate your Account or request that we no longer use your Personal Information, contact us at firstname.lastname@example.org or email@example.com. We will respond to all requests within 30 days.
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We retain your personal information and files as long as you want us to, or as long as required by law.
5. Information security
Hightail treats the privacy and security of Personal Information very seriously. We employ industry-standard administrative, physical and electronic measures to safeguard Personal Information submitted to us from unauthorized access. We encrypt the transmission of all Personal Information (including credit card information on our order forms) using Secure Sockets Layer (SSL) technology and only store that information in secured data centers with restricted access.
Still, no method of transmission over the Internet or electronic data storage is 100% secure. Therefore, while we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. It is critically important to keep your password secure at all times and remember that Hightail will never ask you for this information in an unsolicited communication. If you have any questions regarding our security practices or believe your account may have been compromised please contact us via the contact information below.
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We protect your information with the best security and encryption technology. However, it can never be 100% secure and we will inform you of any material breaches or threats to your privacy.
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