Enterprise Success

We're here to help your business succeed

Hightail's Customer Success Programs

When you join Hightail you get more than a great way to work online with anyone, you also benefit from premium support options that ensure your business gets the best value from our service.

Initial setup and ongoing support

If something goes wrong at a critical moment, our support team is available 24/7 on the phone or by email to help solve your problem. A senior support engineer will manage your account and is available for consultation on any issue.

Setting up Hightail is easy and our initial deployment assistance option will have your whole team working together online quickly. We offer full account administrator training along with access to the Hightail knowledge base that includes admin-specific video tutorials and community forums.

Your success is our mission

The Hightail Customer Success program will help you get the maximum value from our service and significantly increase productivity throughout your organization. Our team will continually work with you to evaluate your business needs and prioritize your product enhancement requests or custom specifications.

Our awareness campaigns help promote adoption of Hightail among your users, while our simple training materials get everyone up to speed quickly. We'll provide a quarterly review of your support history to ensure you're getting the most value from your program.

Find the right plan for your business.

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  • Phone and email support to resolve critical issues
  • Initial deployment assistance and ongoing training for administrators and users
  • Customer Success program helps you make the most of your investment
"Hightail is one of those wonderful tools that make you wonder how you ever got along without it in the first place."

Andrew Freiberger
IT Manager, CHI & Partners