When you register to use our Services, we ask for Personal Information. Personal Information may include, but is not limited to, name, phone number, credit card or other billing information, email address and postal addresses. All other information that you provide or that we collect is Non-Identifying Information.
We do not treat the names of User Files and Folders as Personal Information, so we recommend that you do not include any confidential or Personal Information in the names of User Files or Folders.
Identity theft and the practice currently known as "phishing" are of great concern to Hightail. We do not and will not, at any time, request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
When you use our Services, either online or using our client apps, whether as a registered Account holder or a non-registered user just browsing, we automatically receive and record information about this use either directly or through third party tracking utility providers.
This may include information such as your computer's or device's IP address or ID, your browser type, operating system version, language settings, which locally installed Hightail applications you use (if any) and how you use them, the web page you were visiting immediately prior to visiting our website, pages of our website that you visited, the time spent on those pages, information you searched for on our website, access times and dates, and other statistics.
We do not ask you for, access or track any location based information from your device. If we wish to do so in the future to enhance our Services, we will specifically ask your permission.
As a Hightail Account holder, you may send a User File to, or share a User File with, recipients identified by valid email addresses that you provide. Hightail forwards or sends email or other notifications to those recipients. These email addresses and notifications may be stored by Hightail for your future use and as part of transaction information we keep relating to User Files.
When you use Hightail mobile apps or other client software, we may access your local device contacts or other web-based contacts you permit us to access for the sole purpose of allowing you to select recipients to whom you wish to send or share a User File.
If you have been added to a user's Hightail address book and no longer wish to have your information used you may contact us at email@example.com.
Hightail users can post comments or messages to the Hightail website, such as on our blog and community forum, which may be available to the public. We recommend that you guard your anonymity and sensitive information and we encourage you to think carefully about what information about yourself you disclose in your comments or messages. To request removal of such comments and message, contact Customer Support at firstname.lastname@example.org. In some cases, we may not be able to remove them, in which case we will let you know we are unable to do so.
We post Hightail user testimonials on our website, which may contain Personal Information such as the user's name. We obtain user consent prior to posting of any such testimonial. If you wish to request the removal of your testimonial you may contact us at email@example.com.
Hightail mobile apps and other software you install on your devices store registration and session information in encrypted files locally on the device where the application is installed. This behavior is similar to cookies but is specific to the device. To remove these data files, you can uninstall the application.
We may send you push notifications from time-to-time in order to update you about any application events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device or application level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
You can log in to our site using sign-in services such as Facebook Connect or other OpenID providers. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
You can import contacts from services like Gmail and Yahoo Mail also using OpenID social connectors. Your imported contact lists will only be used to make future communications to those individuals more convenient.
Our Services are not aimed at people under 18 and we do not knowingly collect Personal Information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.
Our Services include features such as links to other websites, login via Facebook Connect, the Facebook Like button, or other features hosted by third parties. These features may collect information from you and/or may set a cookie to enable the feature to function properly.
We use Personal Information mainly to provide the Services, verify and administer your Account, complete your transactions, and deliver Services to you according to your preferences or restrictions. Other than as described in this section, Hightail does not rent or share information about you with third parties.
We may combine Personal Information with Non-Identifying Information and aggregate it with information collected from other Hightail users to attempt to provide you with a better experience, to improve the quality and value of the Services and to analyze and understand how our Services are used.
We may disclose Non-Identifying Information to third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.
We also use your Personal Information to contact you with Hightail newsletters, marketing or promotional materials and other information that may be of interest to you.
If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or email us at email@example.com with an explicit request to have your information removed from our mailing list or login to your Hightail account and change your "user preferences" with respect to the receipt of communications from us.
We will comply with your request as soon as reasonably practical. We will continue to send you strictly service-related announcements on rare occasions when it is necessary to do so. If you do not wish to receive them, you have the option to deactivate your Account by contacting us at firstname.lastname@example.org.
We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf and to perform website-related services ("Service Providers"). The types of Service Providers we use include, without limitation, service providers that provide the following types of services: email delivery, credit card transactions, accounting, account verification, customer relationship management, marketing, webcasting, website maintenance, database management, web analytics and web and live chat hosting. Our Service Providers have access to your Personal Information only to perform these tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.
Personal Information and Non-Identifying Information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.
If you are located outside the United States, you should be aware that Hightail transfers Personal Information and Non-Identifying Information to the United States and processes it there. Your use of our Services represents your agreement to such transfer.
Hightail cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you and your User Files to government or law enforcement officials or private parties as we believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect the property and rights of Hightail or a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. Hightail employees or representatives may access, but not view the contents of, your User Files when acting on behalf of Hightail as described in this paragraph.
Hightail may sell, transfer, or otherwise share some or all of its business or assets, including your Personal Information and Non-Identifying Information in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
If you used an email address owned by your employer to create an individual Hightail Account and your employer adds you to an enterprise account your employer has with us, your email address and certain information concerning past and ongoing use of your individual account may become accessible to the administrator of that enterprise account. This includes:
However, information with respect to User Files that have been deleted because they expired or were deleted by you will no longer be accessible to you or to the administrator of your employer's account.